// For freight forwarders
You're moving cargo across three modes, four carriers, and two continents — and your customer wants to know where the box is. Right now. Marapone builds private AI that pulls live milestones across ocean, air, and road, chases the documents your operators chase, and quotes against live rates so margin doesn't erode between the customer's email and the carrier's confirmation. You own the model. You own the data. No subscription.
Built for mid-market forwarders running multi-modal Asia-Europe-Americas corridors · Toronto + Rome
// The four things eating your operators' weeks
PAIN 01
Ocean leg in INTTRA, air leg in CargoiQ, road leg in the trucker's WhatsApp. The customer asks for one ETA. Your operator opens four tabs, makes three calls, and gives an answer that's already stale.
→ FIX: Carrier Tracker pulls live milestones from every carrier and mode into one shipment view, customer-facing if you want.
PAIN 02
Bill of lading from the carrier. CI from the shipper. Origin certificate from the supplier. Pre-alert to the destination agent. Your ops team spends half the day emailing reminders for documents they've already asked for twice.
→ FIX: Trade Doc Engine knows what documents are needed for the lane and Incoterm, watches the inbox, and chases what's missing automatically.
PAIN 03
You quoted Tuesday based on the carrier's Monday rate. The customer accepts Friday. The carrier's GRI hit Wednesday. Your $200 margin became a $40 loss and your operator didn't catch it until book confirmation.
→ FIX: Freight Rate AI flags rate changes against your open quotes the day they're announced, so you re-quote or reconfirm before margin disappears.
PAIN 04
Your enterprise customers expect a Maersk-style live tracker. Your mid-market customers are starting to expect it too. Building that in-house is a six-figure dev project nobody on your team has time for.
→ FIX: The build assembles a customer-facing visibility view from your existing carrier and TMS feeds — branded, gated, and current.
// What we build for forwarders
Most forwarder builds bundle these three modules. Each one is trained on your carrier panel, your customer Incoterm patterns, and the lane mix you actually run. Not a generic chatbot.
BUILD 01
Pulls live milestones from ocean, air, and road carriers into one shipment view. Customer-facing if you want, branded as your portal. The "where's my box" question gets answered in two clicks instead of two emails.
BUILD 02
Knows what docs each lane and Incoterm needs. Watches your inbox, parses what comes in, chases what's missing, and packages the pre-alert for the destination agent. Your operators stop being couriers.
BUILD 03
Ingests carrier rate sheets and GRI announcements. Flags any change that touches an open quote so you re-confirm or re-price before booking. The 3-5% margin erosion that used to happen quietly stops happening.
// What forwarders say after the build
"Two of our enterprise customers told us they were considering moving to Flexport for the visibility. We launched our customer portal off the build in eight weeks. Both renewed at higher volume — and we've taken on three new accounts that asked for the tracker on day one."
// Not a forwarder? We build for these too:
// Free, real, no obligation
Pick one week — your active shipment list, the carrier feeds you receive, and the docs flowing through. We'll run it through the same system we'd build for you and send back a written report on visibility gaps, doc chasing burden, and rate exposure — usually within 24 hours.